Terms of service

Terms of Service
Last updated: [2-Dec-2025]

Welcome to Mendora Wellness. These Terms of Service (“Terms”) govern your access to and use of medorawellness.uk (the “Site”) and any orders you place through this Site. By using the Site or placing an order, you agree to be bound by these Terms.

1. Definitions & Interpretation

  • “We”, “our”, “us”, “Mendora Wellness” refers to the store owner, located at medorawellness.uk.

  • “You”, “your”, “customer”, “user” refers to any individual using the Site or placing an order.

  • “Products” refers to any items sold on the Site.

  • “Order” refers to your purchase of one or more Products via the Site.

2. Eligibility & Acceptance

  • By using the Site or ordering Products, you confirm you are legally capable of entering into a binding agreement.

  • If you do not agree with any part of these Terms, you should immediately stop using the Site.

3. Product Information & Pricing

  • We strive to display accurate product descriptions, pricing, images, and availability. However, we do not guarantee that all information is error‑free.

  • Prices displayed are in GBP (or the currency shown) and do not always include taxes or additional shipping/handling fees, unless otherwise specified.

  • We reserve the right to modify product descriptions, prices, or availability at any time — prior to accepting your order.

4. Orders, Payment & Confirmation

  • Once you place an Order and we accept it, you will receive an Order confirmation email. This constitutes a binding contract between you and us.

  • We support payment via PayPal (as shown on your site) or any other methods we make available at checkout. Payment is processed at the time of order placement.

  • We reserve the right to refuse or cancel any Order for reasons including: product unavailability, errors in pricing or description, suspected fraudulent activity, or legal constraints.

5. Shipping & Delivery

  • Our shipping policy (as described on the “Shipping Policy” page) governs delivery times, shipping methods, costs, international shipping (if applicable), and tracking information.

  • Delivery times are estimates only. We are not liable for delays caused by third‑party carriers, customs clearance, force majeure, or other unforeseen circumstances.

  • Risk of loss and title for Products passes to you when we deliver the Products to the carrier.

6. Returns, Refunds & Cancellation

  • If you wish to return, cancel, or request a refund/exchange, you must follow our “Return & Refund Policy” (if provided) or contact us via the contact details on the Site before shipping the item back.

  • Unless otherwise stated, Products must be returned unused, with original packaging and within the return window we specify.

  • We reserve the right to inspect returned items and reject refunds/exchanges if items show signs of use, damage, or violation of the return policy terms.

7. Intellectual Property & Use of Site Content

  • All content on the Site (text, graphics, logos, images, product designs, layout) is owned or licensed by us and is protected by intellectual property laws.

  • You may view or print such content for your own personal, non‑commercial use only. You may not copy, reproduce, republish, modify, distribute, or create derivative works without our prior written consent.

8. Prohibited Use

You agree not to use the Site or Services for any unlawful or prohibited purpose, including but not limited to:

  • violating applicable laws or regulations,

  • infringing intellectual property rights,

  • submitting false or misleading information,

  • interfering with Site operations or security, or

  • using the Site in a manner that could harm or exploit others.

9. Disclaimers & Limitation of Liability

  • The Site and Products are provided “as is” without warranties of any kind, either express or implied (to the fullest extent permitted by law).

  • We do not guarantee that the Site will be uninterrupted, error‑free, or secure.

  • We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Products — even if advised of the possibility of such damages.

  • Our total liability to you for any claim arising from or relating to these Terms or the Products purchased shall not exceed the amount you paid us for the Product(s) in question.

10. Changes to the Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the “Last updated” date at the top. Your continued use of the Site after changes means you accept the updated Terms.

11. Governing Law & Dispute Resolution

These Terms and any dispute related to them or the Site shall be governed by and construed in accordance with the laws of the country where our business is legally registered (as listed on the “Contact Us” or “About Us” page).
Any dispute shall be subject to the exclusive jurisdiction of the courts of that country.

12. Contact Information

For any questions, concerns or disputes, please contact us at:
Email: [your email address]
Website: medorawellness.uk
Address: [your business address]

13. Entire Agreement

These Terms, along with any policies referred to (Shipping Policy, Return Policy, Privacy Policy), constitute the entire agreement between you and us regarding your use of the Site and your orders.