Shipping policy

Shipping Policy
Last updated: [2-Dec-2025]

Thank you for shopping at Mendora Wellness! We aim to provide you with the best shopping experience by ensuring fast and reliable shipping. Please read our Shipping Policy carefully to understand how we handle your orders.

1. Processing Time

  • Order Processing:
    Orders are typically processed within [1-3 business days] after receiving your order confirmation email. Please note that processing times may vary during peak seasons or holidays.

  • Business Days:
    Our business days are Monday through Friday, excluding weekends and public holidays. Orders placed during the weekend or on a holiday will be processed the next business day.

  • Order Confirmation:
    After placing an order, you will receive an order confirmation email with details of your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information (if applicable).

2. Shipping Rates and Delivery Times

  • Shipping Rates:
    Shipping costs are calculated at checkout based on the weight, size, and destination of the products in your order. You will see the total shipping cost before confirming your payment.

  • Delivery Times:
    We offer the following shipping options:

    • Standard Shipping: Estimated delivery time is [5-7 business days] within the UK.

    • Expedited Shipping: Estimated delivery time is [2-3 business days] within the UK.

    • International Shipping: Estimated delivery time for international orders is [7-15 business days] depending on your location.

    Please note that these are estimates, and actual delivery times may vary depending on the carrier, customs processing, or other factors.

3. Shipping Methods

  • We use reliable shipping carriers to ensure your order arrives safely. Our primary shipping partners are [Carrier Names] (e.g., Royal Mail, UPS, DHL, etc.).

  • Shipping Notifications:
    Once your order ships, we will send you a tracking number (if applicable). You can track your order’s status using the link provided in the confirmation email.

4. International Shipping

  • Countries We Ship To:
    We currently offer international shipping to the following countries: [List of countries you ship to]. If your country is not listed, please contact us at [email address] to inquire about shipping options.

  • Customs Duties & Taxes:
    International orders may be subject to customs duties and taxes, which are the responsibility of the customer. These fees are determined by the destination country and are collected by the carrier or local authorities.

5. Order Tracking

  • Once your order has shipped, we will send you an email with tracking information. You can use this tracking number to check the status of your order on the carrier’s website.

  • Please note that it may take up to 24 hours for tracking information to appear after the shipping confirmation email is sent.

6. Shipping Restrictions

  • Shipping Addresses:
    We only ship to physical addresses within the countries listed in the “International Shipping” section. We are unable to ship to PO Boxes or APO/FPO addresses.

  • Order Limitations:
    We may have certain product restrictions for shipping to certain locations due to size, weight, or local regulations. If this affects your order, we will notify you.

7. Lost or Damaged Shipments

  • Lost Shipments:
    If your order is lost or delayed beyond the estimated delivery time, please contact us at [email address]. We will work with the shipping carrier to locate your order and resolve the issue.

  • Damaged Items:
    If your order arrives damaged, please take a photo of the damage and contact us immediately at [email address]. We will assist you with a replacement or a refund, depending on the situation.

8. Change of Address

  • Please ensure that the shipping address provided during checkout is correct. If you need to change your address after placing the order, contact us as soon as possible at [email address]. We may be able to update the shipping address if the order has not yet been processed or shipped.

9. Shipping Policy Updates

  • We may update our Shipping Policy from time to time. All changes will be posted on this page, and the "Last Updated" date will reflect the latest revision. Please check back periodically to stay informed about any updates.

10. Contact Us

If you have any questions or concerns regarding shipping, please don't hesitate to contact us at:
Email: mendorawellness@gmail.com
Phone: +92 3367253897
Address: 12C Chiswell court watford WD24 7PL, UK