Refund policy

Return and Refund Policy
Last updated: [2-Dec-2025]

Thank you for shopping at Mendora Wellness! We strive to provide high-quality products and excellent customer service. However, if you are not fully satisfied with your purchase, we are here to help.

1. Returns

  • Eligibility for Returns:
    We accept returns for products that are unused, in their original condition, and with all original packaging. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.

    • How to Initiate a Return:
      To initiate a return, please contact us at [your email address] with the following details:

      • Order number

      • Product(s) you wish to return

      • Reason for return (optional)

      • A photo of the product (if damaged or defective)

  • Return Window:
    Returns are accepted within [number of days, e.g., 30 days] from the date of delivery. After this period, unfortunately, we cannot offer you a refund or exchange.

  • Return Shipping Costs:
    Return shipping costs are the responsibility of the customer, unless the product is defective, damaged, or incorrect. If the return is due to our error (e.g., wrong item shipped), we will cover the return shipping costs.

2. Refunds

  • Processing Refunds:
    Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If everything is in order, we will process your refund. You will receive an email notification once your refund is issued.

  • Refund Method:
    Refunds will be issued to the original payment method used at checkout. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

  • Partial Refunds:
    In some cases, we may issue partial refunds for the following:

    • Items returned in a used, damaged, or non-resalable condition.

    • Items returned outside of the return window (e.g., after [30] days).

3. Exchanges

  • Eligibility for Exchange:
    If you receive a damaged or defective item, or if you would like to exchange your item for a different size, color, or product, please contact us at [your email address] within [number of days, e.g., 30 days] of receiving your order.

  • Exchange Process:
    We will process your exchange by sending you the replacement item, provided the original item is returned in its original condition and packaging. If you’re exchanging for a different product, we may need to charge any additional cost if the new item is of a higher value.

4. Non-returnable Items

Some items cannot be returned or refunded. These include, but are not limited to:

  • Gift cards

  • Personalized products (unless damaged or defective)

  • Products on sale or marked as final sale

5. Damaged or Defective Products

  • If your product is damaged or defective upon arrival, please contact us immediately at [your email address] with the following:

    • Your order number

    • A description of the issue

    • Photographs of the damaged or defective product (if applicable)

    We will either send you a replacement product or issue a full refund, based on your preference and product availability.

6. Late or Missing Refunds

  • Refund Not Received?
    If you haven't received your refund yet, please first check your bank account or payment provider (e.g., PayPal). It can take some time before your refund is processed.

    If you've done this and still have not received your refund, please contact us at [your email address], and we will investigate the issue for you.

7. Contact Us

If you have any questions or concerns regarding your return or refund, feel free to contact us at:
Email: mendorawellness@gmail.com
Phone: +92 3367253897
Address: 12C Chiswell court watford WD24 7PL, UK